At 77casino, we treat your personal data with the same care we bring to your gaming experience. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a player on our platform.
Privacy at a Glance
We believe privacy is a right, not a feature. These six principles guide every decision we make about your personal data at 77casino.
77casino collects only the information genuinely necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data speculatively or sell personal profiles to advertising networks.
All data transmitted between your device and the 77casino platform is protected by industry-standard SSL/TLS encryption. Your account details, payment information, and session data are never transmitted in plain text.
Your personal data is never sold, rented, or traded to third-party advertisers or data brokers. When we do share data with service partners, it is strictly for the purpose of operating the platform and always under binding confidentiality agreements.
Players have the right to access, correct, and request deletion of their personal data at any time. Submit a data request by contacting our support team and we will respond within the timeframes set out in this policy.
Payment transactions via bKash, Nagad, Rocket, Upay, and card providers are handled through encrypted payment gateways. 77casino does not store full card numbers or mobile banking PINs on its own servers.
We do not hold your data indefinitely. Retention periods are defined by legal obligations and operational need. Once those periods expire, personal data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
77casino collects personal data from you in the course of providing its online gaming services. This section describes the categories of data we collect, the source from which each category is obtained, and the legal basis that justifies its collection.
When you register an account, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide us with personal information. The categories of data collected in this way include:
When you access and use the 77casino platform, certain technical data is collected automatically by our systems:
In certain circumstances we receive personal data about you from third-party sources, including:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, NID number | You / KYC provider |
| Contact | Email, mobile number, address | You |
| Financial | bKash / Nagad number, bank account | You / Payment gateway |
| Technical | IP address, device type, browser | Automated collection |
| Usage | Games played, session duration, bets | Automated collection |
| Communications | Support emails, chat transcripts | You |
77casino uses personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The following describes our primary uses:
Your identity and contact data are used to create and maintain your player account, verify your identity during registration and ongoing compliance checks, process deposits and withdrawals, and deliver the gaming services you have requested. This processing is necessary for the performance of the contract between you and 77casino.
Financial data and transaction logs are used to process your deposits and withdrawals accurately, to reconcile account balances, and to detect and prevent fraudulent transactions, money laundering, or other financial crimes. This processing is necessary both for contractual performance and for compliance with our legal obligations under applicable financial crime prevention regulations.
We are legally required to verify the identity and age of all players on our platform. Identity data, including documents submitted during the KYC process, is processed for this purpose and retained for the period mandated by applicable law. We may be required to disclose certain data to regulatory authorities, law enforcement agencies, or courts when lawfully compelled to do so.
Usage and transaction data is analysed to identify patterns that may indicate problem gambling behaviour, such as unusual increases in session duration, deposit frequency, or loss chasing patterns. Where such patterns are detected, 77casino may proactively reach out to the account holder with responsible gaming resources. This processing is conducted in the legitimate interest of player welfare.
Aggregated and anonymised usage data is used to understand how players navigate the 77casino platform, which games are most popular, and where the user experience can be improved. This analytics processing does not identify you as an individual — it operates on anonymised datasets.
When you contact our support team, we use your account data and the content of your communication to investigate your query, resolve disputes, and improve our support processes. Support correspondence is retained for a period consistent with our data retention schedule set out in Section 5.
With your explicit consent, we may send you promotional emails or SMS messages about new games, special offers, and seasonal promotions relevant to the Bangladesh market — such as Eid bonus offers or BPL cricket season promotions. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting [email protected].
77casino does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment gateways (Visa, Mastercard). These providers act as data processors on our behalf and are contractually bound to process your data only for the purpose of completing your payment transaction.
To fulfil our age and identity verification obligations, we may share identity document images and personal details with third-party KYC service providers. These providers verify the authenticity of documents and confirm identity against national databases where available. All KYC providers used by 77casino operate under strict confidentiality agreements.
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens and player identifiers) to deliver their games within the 77casino platform. These providers do not receive your full identity or financial data and are prohibited from using any data received for purposes other than game delivery.
To protect the integrity of our platform and comply with anti-money laundering requirements, we may share account activity data with third-party risk and compliance screening services. These services help us identify suspicious patterns that may indicate fraud, identity theft, or money laundering activity.
77casino will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a lawful order, warrant, or regulatory direction. We will always endeavour to notify you of such disclosure where legally permitted to do so.
77casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. This section explains what cookies we use and how you can manage them.
Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on subsequent visits, remember your preferences, and maintain your login session. Cookies cannot execute programmes or deliver viruses to your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, keep your account secure, and ensure core platform features function correctly. | Session (deleted on browser close) |
| Functional / Preference | Remember your language preference, game lobby layout, and other personalisation settings. | Up to 12 months |
| Analytics | Collect anonymised data about how pages are used, which games are played most, and where players encounter issues — used to improve the platform. | Up to 24 months |
| Security / Fraud Detection | Detect unusual account activity, identify bot traffic, and protect against cross-site request forgery (CSRF) attacks. | Session to 30 days |
Essential cookies are strictly necessary for the platform to function and cannot be disabled without breaking core features such as your login session. Functional and analytics cookies can be managed through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling functional cookies may affect your experience on the platform, such as resetting your game lobby preferences on each visit.
77casino retains personal data for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve disputes or enforce our agreements. The following retention schedule applies to the main categories of data we hold:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity and KYC documents | 5 years from account closure | Legal / regulatory obligation |
| Financial transaction records | 5 years from the date of the transaction | Legal / AML obligation |
| Account login and session logs | 12 months from the date of the session | Security and fraud detection |
| Support correspondence | 3 years from the date of the interaction | Dispute resolution |
| Marketing consent records | Until consent is withdrawn, then 2 years | Consent / legal obligation |
| Analytics data (anonymised) | Up to 24 months on a rolling basis | Legitimate interest |
At the end of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that makes re-identification impossible. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
In exceptional circumstances — for example, where an account is under active investigation by a law enforcement agency or regulatory body — data may be retained beyond the standard schedule until the investigation is formally concluded.
As a 77casino player, you hold meaningful rights over your personal data. We are committed to honouring those rights promptly and without undue barrier. The following rights apply to the personal data we hold about you:
You have the right to request a copy of the personal data 77casino holds about you. Upon receipt of a verified access request, we will provide a summary of your data in a readable format within 30 calendar days. To submit an access request, email [email protected] with the subject line "Data Access Request" from your registered email address.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact email or address) can be made directly within your account settings. For corrections to identity documents or date of birth, contact our support team and provide the relevant supporting documentation.
You have the right to request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw the consent on which processing was based. Please note that this right is subject to overriding legal obligations: we are required to retain certain data (particularly KYC and financial records) for a minimum of five years regardless of a deletion request. Where erasure is legally possible, we will action it within 30 calendar days.
Where you contest the accuracy of personal data we hold, or where you have objected to processing and the outcome of that objection is pending, you may request that we restrict processing of the relevant data in the interim. Restricted data will remain stored but will not be actively used until the matter is resolved.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a structured, machine-readable copy of your personal data for the purpose of transferring it to another service provider.
You may withdraw your consent to receive marketing communications from 77casino at any time. To opt out, update your notification preferences within your account settings or send an opt-out request to [email protected]. Opting out of marketing does not affect your ability to use the platform or receive service-essential communications (such as transaction confirmations and security alerts).
The security of your personal data is a core operational priority at 77casino. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
In the unlikely event of a data security incident that affects your personal data, 77casino will notify affected players without undue delay once the nature and scope of the incident has been assessed. Notification will be made to your registered email address and, where a breach is material, will include a description of the data affected, the likely consequences, and the steps we have taken or propose to take in response.
77casino reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. When a material change is made to this policy, we will notify registered players via an on-site notification and, where the change significantly affects your rights, by email to your registered address. The "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being used. Your continued use of the 77casino platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.
77casino is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 18. If you are a parent or guardian and believe that a person under 18 has provided personal data to 77casino, please contact us immediately at [email protected]. Upon verification, we will delete the relevant data promptly and close the associated account.
The 77casino platform may reference third-party game providers or payment services. This Privacy Policy applies solely to data collected and processed by 77casino. Third-party services operate under their own privacy policies, which we encourage you to review independently.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact us using the details below. Our support team is available 24 hours a day, seven days a week, and all privacy-related enquiries are handled with priority.
Email: [email protected]
Subject line for data requests: "Privacy Request – [Your Request Type]"
Response time: Acknowledgement within 5 business days; full response within 30 calendar days.
Safe & Secure Gaming
Your privacy is protected. Your data is secure. Now enjoy the full 77casino experience — cricket betting, live casino tables, slots, and more — all in Bangladeshi Taka.